Feedback
Q: Can you provide some samples? Is it free of charge?
A: Yes, our samples are free for your reference. But you need to bear the cost of sample shipping.
Q: How can we get a quotation?
A: Please inform us of the product model you want, the flavor, the quantity of each flavor, packing or other special requirements, your delivery address, we will give you a reasonable quotation after calculation.
Q: Can you help with the design?
A: Yes, we have a professional design team, can customize the product LOGO and packaging for you for free, you just need to say your requirements.
Q: What are the payment requirements and settlement methods?
A: After receiving our PI, we will pay 30% in advance. Pay the remaining 70% before delivery. T/T, Western Union, PayPal, etc.
Can you help me design product posters to promote my products better?
Yes, we have professional designers who can design your product posters for free.
Q: Shipment and delivery?
A: ① Samples can be sent out within three working days;
② It takes about 15 days to complete mass production and deliver;
③ Freight time according to the distance, generally in 7-15 days.
Q: Terms of Shipment?
A: Shipping: DHL/UPS/TNT or regular airlines. If you have your own freight forwarder, we can also give you to make the person.Delivery time :10-15 working days.
Questions that customers will care about
1. How many charges does a rechargeable e-cigarette need to be charged at the end of its life?
Battery use time has a lot to do with the design capacity of the battery, the main components of the battery, the quality of the material and the production process and use environment. Small bites usually don’t need to be recharged, and the battery itself has enough charge when it leaves the factory. Large PUFFS usually require two or three recharges to complete the entire cigarette.
2. How long does it take to recharge?
The full charge time is related to the capacity of the battery and the power of the charger. Generally, it can be fully charged within one hour. We suggest not to wait until the power is completely used up before charging, which can save the time of each charge.
3. What are the storage requirements for e-cigarettes?
Do not store e-cigarettes in excessively high or low temperature and especially humid environment, which will affect the service life and taste of e-cigarettes, and even cause poor function. Please use e-cigarettes as soon as possible after unpacking, to avoid fading taste.